Privacy Policy for Sparklex Technologies

1. Introduction

Sparklex Technologies (“we”, “us”, “our”) is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian (PIPEDA), European (GDPR), Indian (PDPA), and international privacy regulations.

2. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email, phone number, address)
• Professional details (job title, company, industry)
• Technical and usage information
• Communication and correspondence
• Payment and financial information for service transactions

3. Methods of Information Collection

• Direct submissions through our website contact forms
• Email communications
• Service registration and account creation
• Customer support interactions
• Website analytics and tracking technologies

4. Purpose of Data Processing

We process personal data for the following purposes:

• Providing and improving our IT services
• Customer communication and support
• Processing orders and transactions
• Marketing and promotional communications (with explicit consent)
• Compliance with legal obligations

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Explicit consent from the data subject
• Contractual necessity
• Legal compliance
• Legitimate business interests

6. Data Sharing and Disclosure

We may share personal information with:

• Service providers and business partners
• Legal and regulatory authorities
• Professional advisors and auditors
• Cloud service providers

7. International Data Transfers

As a global IT company, we may transfer personal data between our offices in Canada, India, and other jurisdictions. We implement appropriate safeguards to ensure data protection during these transfers, including:

• Standard Contractual Clauses
• Data Processing Agreements
• Encryption and security protocols

8. Data Subject Rights

We respect and uphold the following rights for data subjects:

• Right to access personal information
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Data retention periods vary depending on the type of information and processing purpose.

10. Security Measures

We implement comprehensive security measures to protect personal information, including:

• Advanced encryption technologies
• Access control mechanisms
• Regular security audits
• Employee training on data protection
• Secure cloud infrastructure

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect usage data. Users can manage cookie preferences through browser settings.

12. Children’s Privacy

Sparklex Technologies does not knowingly collect personal information from individuals under 16 years of age. If we become aware of such collection, we will take immediate steps to delete the information.

13. Updates to Privacy Policy

We may update this Privacy Policy periodically. Users are encouraged to review the policy regularly. Significant changes will be communicated through our website or direct communication.

14. Contact Information

For privacy-related inquiries, please contact our Data Protection Officer:

Email: privacy@sparklextechnologies.com
Phone: +1 647 877 2318
Address: 230 Brunel Rd, Mississauga, ON L4Z 1T5, Canada

Last Updated: March 2025